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Overview

Onboarding after purchasing the terminal

After you have purchased the SENVEND payment terminal from one of our retailers or rented it from us, onboarding is the next step. Only then can your machine process card payments.

About 10 working days

That is how long the review at TeleCash takes once we have forwarded your documents.

Documents by legal form

Select your legal form and see exactly what we need from you.

Gläubiger-ID & USt-IdNr.

Still missing both? The application links are right here.
Check before you start: not every industry is supportedFor various reasons TeleCash does not support certain industries and may reject businesses with those purposes. If you are unsure, get in touch with us before you start.

Background

What is onboarding?

So that you can accept card payments safely and smoothly, we register you through the payment service provider TeleCash . This step makes sure that all legal and technical requirements are met.

Verification of your identity

TeleCash checks your company data and your identity in order to meet legal requirements such as the Money Laundering Act and the payment services directives. This protects you as a merchant and your customers against attempted fraud.

Contract with TeleCash

At the same time the necessary contract is concluded. It covers transaction fees, payout terms and the technical connection.

Payout of your revenue

Only once this step is complete can card payments at your machines be processed and the revenue paid out securely to your account.

In shortOnboarding is an essential step so that everything around card payments works. You will find more about payment processing under Payment. If you have any questions about this process, we are of course happy to help.

Ablauf & Dauer

How onboarding works

There are five stages from the start to the first card payment.

Start onboarding

You start the onboarding with us and gather your documents. senvend.com/onboarding you can start your onboarding directly.

Start onboarding

Sign the documents

We process your start as quickly as possible. You will receive documents from us to sign.

Forwarding to TeleCash

We then forward the signed documents to TeleCash.

Review by TeleCash

You should allow some time for TeleCash to process everything.

approx. 10 working days

Activation and terminal appointment

After approval you will receive the booking link from us. At the appointment a SENVEND technician commissions the terminal together with you – see Einbau & Inbetriebnahme.

Required documents

Which data and documents do we need?

That depends on your legal form. Select it – the list that applies to you appears below.

Sole proprietorship

This is what we need from you

  • ID document (both sides) and personal details
  • Business registration
  • Date of establishment
  • Creditor ID
  • VAT identification number
More information for sole proprietors

Small business owner / small trade

Legally a sole proprietorship – we need the same documents

  • ID document (both sides) and personal details
  • Business registration
  • Date of establishment
  • Creditor ID
  • VAT identification number
More information for sole proprietors

Civil law partnership (GbR)

This is what we need from you

  • ID document (both sides) and details of all beneficial owners
  • Articles of association, to clarify signing authorisations
  • Date of establishment
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

Registered merchant (e.K.)

This is what we need from you

  • ID document (both sides) and personal details
  • Commercial register entry and business registration
  • Date of establishment
  • Commercial register number
  • Creditor ID
  • VAT identification number

General partnership (OHG)

This is what we need from you

  • ID documents (both sides) and details of all partners
  • Commercial register entry
  • Articles of association, to clarify signing authorisations
  • Date of establishment
  • Creditor ID
  • Commercial register number
  • VAT identification number
  • IDnow transaction number of all signatories

Limited partnership (KG)

This is what we need from you

  • ID document (both sides) and details of all general partners as well as limited partners holding more than 25 % of the shares
  • Commercial register entry
  • Articles of association, to clarify signing authorisations
  • Date of establishment
  • Commercial register number
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

Limited liability company (GmbH)

This is what we need from you

  • ID document (both sides) and details of the managing directors and all beneficial owners
  • Commercial register entry
  • Articles of association or list of shareholders, to clarify signing authorisations
  • Date of establishment
  • Commercial register number
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

Entrepreneurial company (UG, limited liability)

This is what we need from you

  • ID document (both sides) and details of the managing directors and all beneficial owners
  • Commercial register entry
  • Articles of association, to clarify signing authorisations
  • Date of establishment
  • Commercial register number
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

Public limited company (AG)

This is what we need from you

  • ID document (both sides) and details of all responsible persons and beneficial owners
  • Commercial register entry
  • Articles of association / statutes
  • Date of establishment
  • Commercial register number
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

GmbH & Co. KG

This is what we need from you

  • ID document (both sides) and details of the general partner and all beneficial owners as well as limited partners holding more than 25 % of the shares
  • Commercial register entry
  • Articles of association, to clarify signing authorisations
  • Date of establishment
  • Commercial register number
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories

Registered association (e.V.)

This is what we need from you

  • ID document (both sides) and details of the board members according to the statutes (sole or joint representation)
  • Extract from the register of associations
  • Date of establishment
  • Register of associations number
  • Creditor ID
  • VAT identification number
  • IDnow transaction number of all signatories
ID documents always on both sidesWe need the front and back of the ID document of every beneficial owner – a single document is not enough for successful onboarding.

Begriffe & Nummern

What is behind these details?

The three points that cause the most trouble – with the application links.

Creditor ID

The creditor identification number is required to collect money from your customers and is necessary for processing Girocard payments. You apply for it at the Bundesbank and receive it directly by email.

Apply for a creditor ID

VAT identification number

If you do not have a VAT identification number, you can apply for it online. This is also possible with a small trade: the number does not oblige you to pay VAT, it is applied for in case of future VAT payments.

Apply for a VAT number

Beneficial owners

Beneficial owners are all persons who directly or indirectly hold at least 25 % of the company. For a sole proprietorship you register yourself with 100 %.

Sole signing authority? We still need all detailsEven if you have sole signing authority, we need the details and ID documents of all beneficial owners. In addition we need proof of the sole signing authority, for example the articles of association.

SEPA direct debit

The SEPA direct debit mandate

What is the mandate needed for?

We use the SEPA direct debit mandate to collect the costs for payment processing and our SENVEND services.

Is another payment method possible?

No. The costs for payment processing and the SENVEND services are always collected by SEPA direct debit. Unfortunately we cannot offer another payment method.

Terminal locations

Creating a terminal location

Do I have to create all locations?

No, you can also register all terminals at your head office.

I have several locations

You have to create a terminal location for each individual site. After submitting the form you can add further locations.

What does number of terminals mean?

The number covers the terminals located at the specified site.

Frequently asked questions

Frequently asked questions

What is a creditor ID and how do I get one?

The creditor identification number is required to collect money from your customers, which is necessary for processing Girocard payments. You can apply for it at the Bundesbank and receive it directly by email: extranet.bundesbank.de/scp

What is a beneficial owner?

Beneficial owners are all persons who directly or indirectly hold at least 25 % of the company. For a sole proprietorship the owner must be registered with 100 %.

I am a sole proprietor. Do I also have to register beneficial owners?

Yes, you must register yourself with 100 %.

I do not have a VAT identification number. What can I do?

You can apply for your VAT identification number online. The form can be found at  formulare-bfinv.de.

I run a small trade. Can I still apply for a VAT identification number?

Yes, you can apply for the number. It does not oblige you to pay VAT, it is applied for in case of future VAT payments.

I have sole signing authority. Do I have to name further beneficial owners?

Even if you have sole signing authority, we need the details and ID documents of all beneficial owners. In addition we need proof of the sole signing authority, such as the articles of association.

Is the ID document of just one beneficial owner enough?

No, for successful onboarding we need the ID documents of all beneficial owners.

Questions about onboarding?

Our contracts department can only be reached by email. Write to us – we will get back to you as soon as possible.

More information for sole proprietors