New terminal with SENVEND – what do you need to do?
Whether you're completely new to SENVEND or already a customer just needing another terminal – the path is different. This page shows both paths at a glance. Dealers are welcome to pass it on directly to their customers.
Not sure which applies to you? Do you already have a SENVEND account? Then you're an existing customer – you register a new terminal directly in your customer account, with no new onboarding and no re-verification required. No account and no contract yet? Then you start as a new customer with the full onboarding process.
The journey in four phases
New customer at SENVEND
Don't have a SENVEND account yet? From the start to your first card payment, there are five stages.
Start onboarding
You put together your documents and start your onboarding with us.
Start onboardingHow it works (FAQ) Information for sole proprietors
Sign documents
We process your start as quickly as possible and send you documents to sign – we then forward them to TeleCash.
Review by TeleCash
Please allow around 10 business days for processing. Once the review is successfully completed and approved, you'll receive an email from us where you can book an appointment for commissioning.
Activation & terminal appointment
Once approved, we'll send you the link to book your appointment. During the appointment, a SENVEND technician will commission the terminal together with you.
Installation & commissioningSet up my.SENVEND
Set up company details, products, location and machine – the terminal is assigned directly in the process.
First steps in my.SENVENDExisting customer – registering a new terminal
Already have a SENVEND account? Then you register the new terminal directly there – with no new onboarding and no re-verification required.
Register terminals
In your customer account, add terminals to an existing location or create a new location with terminals.
Go to my accountConfirm offer
You'll receive an offer from us, which you need to confirm.
Review by TeleCash
Please allow around 10 business days for processing. Once the review is successfully completed and approved, you'll receive an email from us where you can book an appointment for commissioning.
Set up my.SENVEND
Link the location or machine to the new terminal, and complete product planning and stock.
First steps in my.SENVENDStill have questions about the right path?
Just email us at help@senvend.com – we're happy to help.
New terminal with SENVEND – what do you need to do?
Whether you're completely new to SENVEND or already a customer just needing another terminal – the path is different. This page shows both paths at a glance. Dealers are welcome to pass it on directly to their customers.
Not sure which applies to you? Do you already have a SENVEND account? Then you're an existing customer – you register a new terminal directly in your customer account, with no new onboarding and no re-verification required. No account and no contract yet? Then you start as a new customer with the full onboarding process.
The journey in four phases
New customer at SENVEND
Don't have a SENVEND account yet? From the start to your first card payment, there are five stages.
Start onboarding
You put together your documents and start your onboarding with us.
Start onboardingHow it works (FAQ) Information for sole proprietors
Sign documents
We process your start as quickly as possible and send you documents to sign – we then forward them to TeleCash.
Review by TeleCash
Please allow around 10 business days for processing. Once the review is successfully completed and approved, you'll receive an email from us where you can book an appointment for commissioning.
Activation & terminal appointment
Once approved, we'll send you the link to book your appointment. During the appointment, a SENVEND technician will commission the terminal together with you.
Installation & commissioningSet up my.SENVEND
Set up company details, products, location and machine – the terminal is assigned directly in the process.
First steps in my.SENVENDExisting customer – registering a new terminal
Already have a SENVEND account? Then you register the new terminal directly there – with no new onboarding and no re-verification required.
Register terminals
In your customer account, add terminals to an existing location or create a new location with terminals.
Go to my accountConfirm offer
You'll receive an offer from us, which you need to confirm.
Review by TeleCash
Please allow around 10 business days for processing. Once the review is successfully completed and approved, you'll receive an email from us where you can book an appointment for commissioning.
Set up my.SENVEND
Link the location or machine to the new terminal, and complete product planning and stock.
First steps in my.SENVENDStill have questions about the right path?
Just email us at help@senvend.com – we're happy to help.